Workflows
One AI receptionist, five real workflows.
Answering, booking, qualifying, transferring, and dialing out aren't separate products — they're the same AI receptionist, choosing which pipeline a given call needs. See reporting and analytics for how every one of these gets tracked afterward.
Call Handling
Inbound calls are answered automatically, day or night, using whichever script and voice you've configured for that number.
Call arrives
Greeting plays
Conversation begins
Call ends
Recording and transcript saved
24/7 inbound answering, aware of configured business hours
A dedicated greeting for calls a customer places in, versus ones you place out
Real-time interruption handling — a caller can talk over the AI and it stops
Every call recorded, transcribed, and searchable afterward
Appointment Booking
The AI checks real availability on your connected calendar and books directly — no back-and-forth, no missed follow-up.
Customer requests a time
Calendar availability checked
Time offered
Booking confirmed
Reference read back
Checks live availability before offering a time
Books, reschedules, or cancels on request
Reads back a short booking reference the customer can use later
Respects your configured business hours when offering times
Lead Qualification
Every call is turned into structured information — name, intent, and a hot/warm/cold score — the moment it ends.
Conversation happens
Details extracted
Lead scored
Saved to your lead list
Ready for follow-up
Captures name, contact details, and stated interest
Scores each lead hot, warm, or cold based on the conversation
Feeds outbound campaigns and callback scheduling
Nothing waits for someone to listen to a recording later
Human Handoff
A high-value lead, a frustrated caller, or a request outside the script — the AI recognizes the moment and brings in a person, warmly.
Conversation in progress
Escalation condition detected
Context prepared
Call transferred
Human continues
Detects when a live transfer is the right call, not just a script fallback
Bridges the call to your team with a real, warm handoff
The customer never has to repeat what they've already said
Falls back gracefully if no one is available to take the transfer
Outbound Campaigns
Run outbound campaigns, callbacks, and follow-ups at scale — the same AI, placing the calls instead of just answering them.
Lead list loaded
Calls placed
Conversation happens
Outcome logged
Callback scheduled if needed
Dials a list of leads automatically, with a concurrency cap that protects your line
Skips numbers on your do-not-call list, both directions
Schedules a real callback when a customer asks for one
Reports qualified, callback, no-answer, and do-not-call outcomes