Capability
Knows exactly when to stop talking.
A high-value lead, a frustrated caller, or a request outside the script — the AI recognizes the moment and brings in a person, warmly.
What it actually does
Detects when a live transfer is the right call, not just a script fallback
Bridges the call to your team with a real, warm handoff
The customer never has to repeat what they've already said
Falls back gracefully if no one is available to take the transfer
The pipeline
One capability, end to end.
1
Conversation in progress
2
Escalation condition detected
3
Context prepared
4
Call transferred
5
Human continues