FAQ
Questions, answered.
General
What is an AI receptionist?
A voice AI that answers your business calls, has a real conversation with the caller, and takes action — booking appointments, capturing leads, or bringing in a human — instead of just recording a message.
Can it answer my existing business number?
Yes. Connect your existing number, or buy a new one directly from the dashboard, and assign it to your AI receptionist.
Can I customize what it says?
Yes. You write the greeting, the personality, the FAQ answers, and the conversation flow — the AI follows your script.
Can it speak Hindi?
Yes — Hindi, English, and 10 other Indian languages, configurable per script.
Calls
Can it transfer calls to my team?
Yes — it recognizes when a human should take over and hands off warmly, with context, so the customer never repeats themselves.
Can it book appointments?
Yes, directly on your connected calendar — checking real availability before confirming anything.
Can I use it for outbound calls?
Yes — outbound campaigns, callbacks, and follow-ups all run through the same AI receptionist.
AI
Does it sound natural?
It's built on real-time conversational AI with interruption handling, so a caller can talk over it the way they would with a person.
What happens if it doesn't understand?
It asks a clarifying question, and can fall back to taking a structured message or transferring to a human.
Billing
What happens after my credits run out?
Calls stop being answered until you top up. You'll see this clearly on your billing page — nothing is charged automatically without you asking.
Can I buy additional credits?
Yes, any time, from the billing page — as a one-off amount or a preset top-up package.
Can I cancel my subscription?
Yes, any time. Your plan stays active until the end of the current billing period.
Security
Are provider credentials stored securely?
Yes — every provider credential is encrypted at rest, not stored as plain text.
Are phone numbers and emails visible in logs?
No — they're redacted from logs automatically.
Integrations
Does it connect to my calendar?
Yes, via Google Calendar.
Does it send emails?
Yes, via a connected Gmail account.
Human handoff
Can a customer always reach a person?
Yes — the AI transfers live to your team whenever a conversation calls for it.
Team & access
Can I add teammates to my account?
Yes — invite as many teammates as you need and assign each one a role: Owner, Admin, Manager, Agent, or Viewer.
Does every teammate need their own subscription?
No — billing is per account, not per seat. Teammates share the same wallet and plan.
Can I limit what a teammate can see or change?
Yes — each role controls what's visible and editable, from full account control down to read-only access to call history.
Voice & language
Can I use a custom voice instead of the standard options?
Yes — clone a voice for your brand instead of using one of the built-in ones.
Does it always sound the same in every language?
No — voice, tone, and script are all configurable per language, so it isn't just a translated version of one script.
Setup & support
How long does it take to set up?
Most of the setup is writing your script and connecting a provider or phone number — there's no infrastructure to deploy.
Can I test it before going live?
Yes — Sandbox lets you talk to your AI receptionist from a browser mic before it ever touches a real phone number.
Does BizzBuzz always use the same AI pipeline?
No — most calls run speech-to-text, a language model, then text-to-speech, each independently configurable, but you can also route a call to a single real-time speech-to-speech model instead.