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FAQ

Questions, answered.

General

What is an AI receptionist?

A voice AI that answers your business calls, has a real conversation with the caller, and takes action — booking appointments, capturing leads, or bringing in a human — instead of just recording a message.

Can it answer my existing business number?

Yes. Connect your existing number, or buy a new one directly from the dashboard, and assign it to your AI receptionist.

Can I customize what it says?

Yes. You write the greeting, the personality, the FAQ answers, and the conversation flow — the AI follows your script.

Can it speak Hindi?

Yes — Hindi, English, and 10 other Indian languages, configurable per script.

Calls

Can it transfer calls to my team?

Yes — it recognizes when a human should take over and hands off warmly, with context, so the customer never repeats themselves.

Can it book appointments?

Yes, directly on your connected calendar — checking real availability before confirming anything.

Can I use it for outbound calls?

Yes — outbound campaigns, callbacks, and follow-ups all run through the same AI receptionist.

AI

Does it sound natural?

It's built on real-time conversational AI with interruption handling, so a caller can talk over it the way they would with a person.

What happens if it doesn't understand?

It asks a clarifying question, and can fall back to taking a structured message or transferring to a human.

Billing

What happens after my credits run out?

Calls stop being answered until you top up. You'll see this clearly on your billing page — nothing is charged automatically without you asking.

Can I buy additional credits?

Yes, any time, from the billing page — as a one-off amount or a preset top-up package.

Can I cancel my subscription?

Yes, any time. Your plan stays active until the end of the current billing period.

Security

Are provider credentials stored securely?

Yes — every provider credential is encrypted at rest, not stored as plain text.

Are phone numbers and emails visible in logs?

No — they're redacted from logs automatically.

Integrations

Does it connect to my calendar?

Yes, via Google Calendar.

Does it send emails?

Yes, via a connected Gmail account.

Human handoff

Can a customer always reach a person?

Yes — the AI transfers live to your team whenever a conversation calls for it.

Team & access

Can I add teammates to my account?

Yes — invite as many teammates as you need and assign each one a role: Owner, Admin, Manager, Agent, or Viewer.

Does every teammate need their own subscription?

No — billing is per account, not per seat. Teammates share the same wallet and plan.

Can I limit what a teammate can see or change?

Yes — each role controls what's visible and editable, from full account control down to read-only access to call history.

Voice & language

Can I use a custom voice instead of the standard options?

Yes — clone a voice for your brand instead of using one of the built-in ones.

Does it always sound the same in every language?

No — voice, tone, and script are all configurable per language, so it isn't just a translated version of one script.

Setup & support

How long does it take to set up?

Most of the setup is writing your script and connecting a provider or phone number — there's no infrastructure to deploy.

Can I test it before going live?

Yes — Sandbox lets you talk to your AI receptionist from a browser mic before it ever touches a real phone number.

Does BizzBuzz always use the same AI pipeline?

No — most calls run speech-to-text, a language model, then text-to-speech, each independently configurable, but you can also route a call to a single real-time speech-to-speech model instead.

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